Utah Jazz

While working for the Utah Jazz I have had the opportunity to get into a variety of different industries that I might not have otherwise experienced. While I have been with the Jazz I have assisted many of the different entities under the Larry H. Miller Group of Companies and now under Smith Entertainment Group. In particular I work with the companies in the Sports and Entertainment division. This includes the Utah Jazz, Salt Lake Stars(NBA G-League Affiliate), Jazz Gaming(NBA 2K League), the Salt Lake Bees(Minor League Baseball), 1280 The Zone Sports Network(Radio), Vivint Arena, Tour Of Utah, Megaplex Theaters(Remained with LHM Group of Companies), Fanzz Sports Stores(No Longer Supported), and All Star Catering(No Longer Supported).

Over the years my role has evolved and changed. I started as an intern before being moved to a full time Tier 1 tech. After some time in the Tier 1 roll I was Promoted to Tier 2. After the promotion my primary roll was as the Megaplex Business Coordinator. In this roll I was the face of IT for the Megaplex business entity. As such it was my job to ensure that we were meeting their IT needs at a high level. During this time I helped facilitate a major version upgrade of their Point of Sale(POS)software. In my roll I was responpsible for coordinating with the necessicary IT and Megaplex Business resources to ensure the software was updated in a timely manner. This included getting the lab enviornment opperational, working with the Megaplex Technical Project Manager to ensure that the POS was configured correctly and to set the timeline for deployment, and to schedule server, database, on site, and remote support to preform the update. Since the Utah Jazz were sold to the Smith Entertainment Group I have unofficially become the expert for our Apple enviornment. In this roll I have learned a lot about managing Apple devices using JAMF. While my knowledge of Apple device managment is still realitivly limited I have been able to make significant progress in improving our managment of Apple devices.

Tools and Technologies used

Real VNC, Cisco Any-Connect, Remote Desktop Connection(RDP), Jira, Zoom, Microsoft O365 suite, GSuite, Jamf, Microsoft AD, Dropbox, Tanium, Lansweeper, Ticketmaster, Global Protect VPN, Clearpass, Vista POS, Cisco Phones/Jabber, Cisco Switches, Aruba Switches